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Support WFH devices with Intel vPro technology

Peter Krass's picture

by Peter Krass on 04/29/2020
Blog Category: Devices

With so many people now working from home, managing your employees while also servicing your customers’ PCs isn’t easy. Intel vPro technology has your back.

Remote manageability has always been an important feature of Intel vPro, but now it’s vital. Your employees aren’t coming in to the office. Neither, most likely, are your customers.

Intel vPro technology includes a hardware-based feature known as Active Management Technology (Intel AMT). With Intel AMT, you can connect remotely to the PC to discover, repair and help protect networked computing assets.

Intel AMT works even when a remote PC is either powered off or its operating system is down. It works regardless of whether the PC is connected via Wi-Fi or a wired Ethernet. And it works with any PC form factor, whether desktop, laptop or workstation.

Remotely connected

Here’s some of what you can do from your home office with Intel AMT with PCs based on Intel vPro technology:

> Repair, upgrade and update a remote PC’s OS and drivers, even if you can’t log into your customer’s VPN.

> Manage a fleet of PCs with remote power-on. When doing remediation or patching, you can remotely power on either a single system or multiple systems across every work site.

> Set wake-up times and schedule updates so that PC maintenance happens when your employees and customers are not working.

> Remotely manage unattended systems. This adds support for systems running digital signage, Intel Unite collaboration setups, and retail point-of-sale devices.

More features

Intel AMT also includes a hardware KVM (keyboard, video, mouse) option. This lets you securely connect to a remote PC with KVM redirection, controlling the PC as if you were on site. And because this feature is hardware-based, it works even when the remote device’s OS is crashed or hung.

Another option of Intel AMT is boot redirection. This lets you reboot a remote and otherwise inoperable PC into a temporary work environment.

Let’s say a remote worker’s machine needs a new drive, and they’re sophisticated enough to install it themselves, perhaps with your on-phone support. Okay, so you first have a new drive shipped to them; then you use boot relocation to temporarily reactivate their PC. Now the user, while waiting for their new drive, can at least access web-based email and other internet services.

Cloud power

Chances are good you now need to serve home PCs outside a corporate firewall. No problem, Intel AMT has you covered here too. Intel AMT includes a feature called Intel Endpoint Management  Assistant (Intel EMA, pronounced like “Emma”).

Essentially, Intel EMA extends Intel AMT to the cloud. This enables both in-band and out-of-band connectivity to PCs in a range of known networks. So you can support home-PC users and resolve their technical issues, even if a device’s OS has crashed or hung.

Customers don’t have Intel vPro technology on their PCs? No problem. You can use Intel EMA on any Windows-based device, even those without vPro tech.

If your employees and customers already have PCs with Intel vPro technology, you’re good to go. If not, consider equipping your staff with Intel vPro-powered devices, and also consider recommend that your customers do the same.

Need remote manageability? Get started with Intel vPro tech:

> Watch an Intel video series: IT management solutions with Intel vPro Platform

> Read a solution brief: Intel vPro Platform – Built for business as usual (in unusual times)

> Explore the Intel vPro platform

 

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