Lots of tech providers may brag about their systems being bulletproof. But only a few can say they offer military-grade IT. One of them is G6 Communications.
Based in Bluffton, Ind., G6 was founded in 2007 by two veterans of the U.S. Marine Corps. In fact, their company’s name, “G6,” refers to the Marines’ communications unit. Today G6 offers managed IT services, consulting, compliance audits, cybersecurity, cloud and more. All of it military grade.
One of G6’s newest offerings is Device as a Service (DaaS). To offer this, G6 has standardized on Lenovo business PCs built with Intel Core vPro processors. As a result, the company has cut the average time to resolve a hardware problem in half, to just 60 minutes; reduced the average time needed to resolve a software problem by 88%, to 10 minutes; and cut the number of deskside visits by more than 80%.
To learn more, we spoke recently with G6’s director of operations, David Cox. Here are highlights from our interview.
David Cox of G6 Communications
You recommend PCs built on the Intel vPro platform. Why is that?
We have standardized on business-class PCs built with Intel Core vPro processors. In order to deliver business-class IT support, we need the remote management capabilities provided by Intel vPro. With the addition of Intel Endpoint Management Assistant [Intel EMA], vPro-based PCs just got even easier to manage. We can now fully configure PCs remotely, without touching the machine.
How has Intel vPro tech helped you cut hardware-repair times in half?
Because Intel vPro technology lets us diagnose a hardware issue remotely, we can take the right part with us on the first visit, and avoid a second truck roll. This saves us time and labor costs. It also reduces the amount of downtime the customer has to sit through.
How has Intel’s KVM [keyboard/video/mouse] Remote Control reduced your OS repair times by 87%?
The ability to remotely get into the PC’s BIOS is a lifesaver. It lets us repair OS issues without a truck roll, which is more cost effective and much faster. With the integration of Intel EMA into our management console software, this gets even better, as we can fully configure machines remotely and maintain Admin Control Mode. This helps us fix issues more quickly without having to involve the customer in a clunky over-the-phone diagnosis. This is huge for customer satisfaction.
You recommend Lenovo PCs to your customers. Why Lenovo?
We use Lenovo PCs—and we have since I started with G6 ten years ago—because their systems are rock-solid and run with virtually no problems. And if we ever do need their support, the Lenovo rep is out there the next day—direct to our client site.
What about Connectwise Automate remote monitoring and management (RMM) platform? How do you use it, and why?
We use ConnectWise Automate because it’s the most flexible RMM we’ve seen. We can write scripts for any process. Honestly, we haven’t even scratched the surface of everything the software can do. And with the new integration of Intel EMA, Connectwise continues to keep us ahead of the curve.