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Q&A: How IT Support Rhode Island speeds laptops with Intel Optane memory

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by Intel on 10/30/2020
Blog Category: devices

It’s common wisdom that more memory makes for a faster PC. But is that actually true?

To put it to the test, IT Support Rhode Island recently compared two laptops, one with Intel Optane memory H10 with solid state storage and one without. The company, an IT support and consulting firm that serves customers in Rhode Island, Connecticut and Massachusetts, is always looking for a way to keep its customers happy.

And the test results? The laptop with Intel Optane memory H10 launched documents 4x faster than the other device, launched presentations up to 8x faster, and loaded workbooks up to 6x faster.

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To learn more about this memory test, we spoke recently with IT Support Rhode Island’s chief administrative officer, Leo Cote. Following are highlights from our discussion.

Leo Cote of IT Support Rhode Island

Leo Cote, chief administrative officer, IT Support Rhode Island

To test the laptop with Intel Optane memory H10, what type of customer and applications did you select?

We deployed a Lenovo ThinkPad T490 laptop with Intel Optane memory H10 with Solid State Storage with one of our clients’ sales reps. He travels often and uses his laptop for many PowerPoint presentations and the company’s CRM software. He’s on the go and is routinely starting his laptop from either a sleep state or a cold state, and he’s been frustrated by the slow response.

How did you conduct the test?

We tested it against another Lenovo system that was a few years old and had a spinning HDD. We tested both startup times and app-load times. The rep often works in large Excel spreadsheets that could take up to 15 seconds to load on his old laptop. On the Lenovo T490 with Intel Optane memory H10, the Excel worksheet loaded in 1 second or less.

Also, the read speeds of the drive were much, much faster compared to a regular SSD. So if you have files that require a lot of read speed, you’re going to see a huge difference.”

What did your customer think of the performance difference?

He liked it for the speed, and he liked that he wasn’t waiting for his PC to boot up. He could get a lot more work done and be more effective. Even if it’s just a couple of minutes less getting an Excel spreadsheet to load, that makes a difference.

The battery life was much better, too—two times as good as the older laptop—and he usually got four or five hours of work out of it. That could have been because of the SSD versus the HDD, or it could have been that the apps performed faster. But the sales rep definitely noticed it.

How does this solution fit into your managed-services offering?

PCs with Intel Optane memory H10 are an easy sell, especially when we can show clients the productivity savings. As a managed services provider, it helps us, too. Now a client reboot is a 30-second process instead of taking 2 to 5 minutes.

You prefer Connectwise scripting and Lenovo systems. Why is that?

We think that the scripting within Connectwise Automate is exceptional. The software saves our techs a lot of time. For instance, when we’re updating Windows 10, we created a script to do that. Really, the automation saves us so much time. It’s why the software is called Automate.

All of our desktops and laptops are from Lenovo. I like their longevity and resiliency. We have very little trouble with them. And we love that all Lenovo desktops can support 3 monitors right out of the box.

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