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Supporting a fleet of PCs is neither easy nor cheap. Intel is here to help you and your customers reduce their IT-support burden, making it easier and less costly.

Intel’s solution is called Active Management Technology (AMT). It’s a remote-control system built into Intel vPro processor-enabled devices.

Intel AMT gives your customer the option to remotely access an employee’s device, no matter where in the world the employee (and their device) may be. Once an AMT connection is established, the support staffer can operate the device as if it were sitting on their own desk.

Even a turned-off PC can be accessed with AMT, as long as the device is connected to a power source and the internet.

AMT supports a variety of PC form factors, too. These include good old desktops, notebooks and workstations, but also mini-PCs, compute sticks, 2-in-1s, and all-in-ones.

Updates from far away

Sometimes the simplest solution is best. For instance, keeping a device up to date with the latest software can prevent costly service interruptions. Regular software updates often include patches, security enhancements, bug fixes and new features.

The trouble is, users don’t always update as often as they should. That can leave your customers’ PCs vulnerable to software conflicts, performance issues and the ever-present threat of malicious attack.

With Intel AMT, they can instead access connected devices from anywhere in the world. They can activate them remotely after work hours, push the latest updates, and shut them down again in a few short steps.

Then, when the worker comes back, all he or she needs to do is turn on their PC. Then they can get right back to work.

Tossing desk-side by the wayside

You and your customers might be surprised by just how costly PC support can be. Consider these factoids recently published by Intel:

> Companies spend an average of 42 hours servicing older PCs — those at least 4 years old.

> On average, 80% of a PC’s total cost of ownership (TCO) is attributed to aftermarket expenses such as tech support and labor costs.

> Remote tech support is cheaper than desk-side support by an average of $127 per device.

The value proposition is simple: To save money on tech support, don’t work harder, work smarter — that is, remotely.

Many devices, one solution

So how much do your customers pay now for tech support? To calculate, consider another factoid from Intel: Each employee uses an average of 3.5 devices in the course of his or her work.

To make sense of that 3.5, multiply it by the number of employees in your customer’s business. Then multiply the sum by the cost of supporting each device. (For a ballpark figure, Intel says the average for desk-side support is $187 per device.)

Do the math, and 2 things become clear: First, hardware tech support can easily become one of your customer’s biggest expenses. And second, a unified support solution that can be controlled from a single location could translate into game-changing savings.

Do you have customers interested in saving money while also increasing efficiency? If so, then it’s time to talk with them about remote support.

 

Blog Category: 
Devices