Business users of IT are a surprisingly satisfied group. Tech helps them reach their business goals. Tech provides a good return on investment (ROI). And even their cybersecurity is mostly okay.
These are among the findings in a new report from trade association CompTIA. The report, International Trends in Technology and Workforce, is based on a survey CompTIA conducted in August. It garnered responses from 1,554 business and technology professionals in 14 countries, including the United States, the UK, Canada and China. CompTIA says the findings have a +/- 2.5% margin of error.
The full CompTIA report is 97 pages long. So here’s your tech provider’s summary.
Tech matters: Nearly all (95%) the respondents say technology is either their primary or secondary factor in reaching business objectives.
Outside help: A large majority (87%) of respondents get IT help from outside providers. The work they give to these third parties includes repair and maintenance, consulting, deployment and integration, cybersecurity and software development.
ROI: Two-thirds (66%) of respondents say their tech spend delivers a return on investment that’s either good or excellent. Among those who outsource regularly or frequently, a good or excellent ROI is reported by an even higher percentage (72%).
Secure: Nearly 7 in 10 (69%) say their organization’s cybersecurity is either completely or mostly satisfactory. Only 6% describe their organization’s cybersecurity as inadequate.
Skills: Nearly half (46%) of those surveyed believe the IT skills gap has gotten more challenging in the last 2 years. But 1 in 3 also says that the perception of a skills gap has been exaggerated due to unrealistic expectations around tech skills.
Either way, the skills respondents say are most needed now include emerging tech (AI, blockchain, etc.), cybersecurity, application integration, software development, and digital business transformation.
Training: Nearly 7 in 10 (69%) U.S. respondents say their organizations have made training and professional development mandatory. That’s slightly above the worldwide average (63%).
Emerging tech: AI, blockchain, VR and other new technologies elicit mixed emotions. Over half (54%) the respondents say they have a positive view. One in five (21%) feel equal measures of excitement and trepidation. And 1 in 4 mainly feels trepidation.
Automated unemployment: On a related note, nearly 1 in 4 (23%) respondents say they’re very concerned that automation may mean fewer jobs for people like them. Close to half (44%) say they’re somewhat concerned about it. And over a quarter (28%) aren’t concerned at all.
Ready for more? Read the full CompTIA report: International Trends in Technology and Workforce.