The security risks of IoT are poorly understood. Smart-speaker owners use their devices a lot — and like them. And IT and business services grew in the first half.
That’s some of the latest intelligence from IT market watchers and survey conductors. Here’s your tech provider’s update.
By now, you’d think IT and security managers would understand that the Internet of Things brings new security risks. But a new survey report finds they don’t.
The poll was conducted by Vanson Bourne and sponsored by security supplier Trend Micro. It reached some 1,150 IT and security managers at organizations located in 5 countries — the U.S., U.K., France, Germany and Japan — and with at least 500 employees. Here’s some of what the survey found:
> Only 14% of respondents believe they have a complete organizational awareness of IoT threats.
> Over a third of respondents (37%) said they can’t always define their security needs when implementing IoT solutions.
> A large majority (86%) believe their organization needs to improve its awareness of IoT threats.
“A common theme in cyberattacks today is that many are driven by a lack of security awareness,” says Trend Micro’s COO, Kevin Simzer. “This is accentuated with IoT security.”
What do consumers really do with their smart home speakers? To find out, Dashbot, a chatbot analytics platform, recently surveyed nearly 1,020 Google Home and Amazon Alexa users in the U.S. Among the findings:
> Three-quarters of respondents (75%) use their smart speakers at least once a day.
> They most commonly use their smart speakers for listening to music (cited by 75%), checking the weather (66%) and asking for information (63%).
> Fewer than a quarter of respondents (23%) use their smart speakers to control other home-automation systems. But of these, nearly two-thirds (63%) do so multiple times a day.
> Close to half the respondents (43%) have used their smart speakers to make online purchases. Among them, their most common form of purchases were those made through either Amazon or Google Shopping (cited by 83%); it was followed, distantly, by food delivery (53%).
> Many smart-speaker owners use third-party apps, just not a lot of them. Nearly half the respondents (48%) use between 1 and 3 voice apps, and just over a quarter (26%) use 4 to 6. Only 15% don’t use any apps at all.
> Satisfaction rates among smart-speaker owners are high. Overall, more than half (53%) said they’re very satisfied with their smart speakers, and over a quarter (29%) said they’re satisfied. Only 10% said they’re somewhat or very unsatisfied.
IT and business services
The worldwide market for IT and business services grew 4% in the first half of this year, reaching $506 billion, according to new figures from market watcher IDC.
The market, as IDC defines it, includes outsourcing/infrastructure hosting and project management. Here’s how these sub-markets performed in 1H:18, according to IDC:
> Project management: Worldwide revenue rose 5.2% from the year-earlier period, to reach $191 billion. This includes both managed services and support services. A lot of the growth came from projects focused on digital transformation.
> Outsourcing: In the first half, worldwide revenue rose 3.6%, hitting $238 billion. Within this category, infrastructure hosting services revenue rose 7.2%, while traditional IT outsourcing fell 1.5%. Both the rise and fall were attributed to greater use of the cloud.
By region, the U.S. saw revenue from IT and business services rise by 4.3% in the first half, just a bit faster than the worldwide rate. In Western Europe, revenue growth was a smaller 2.6%. China grew 7.2%. And Australia, 3.8%.