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Digital transformation: If your customers aren’t talking about it now, they will soon.

Intel certainly is. Even as the company creates new products for other companies undergoing digital transformations, it is also undergoing a digital transformation of its own.

Sound familiar? That’s what many solution providers are doing, too. So check out some of Intel’s latest moves, as detailed in its latest IT Annual Performance Report, released last week.

But first, it helps to get a sense of the sheer size and scope of IT at Intel. The company employs some 5,775 IT staff, or slightly more than 5 percent of its total workforce. These IT employees work from 23 IT offices around the world, supporting 150 company sites in nearly 50 countries.

Intel says it spends $12,700 per employee on IT; times the company’s 106,000 employees, that totals $1.35 billion. As a percentage of annual revenue, Intel’s IT spend has actually declined a bit, from 2.5 percent in both 2014 and 2015 to 2.3 percent last year.

When it comes to devices, Intel supports a lot. The company operates more than 220,000 devices, including some 152,000 mobile PCs, 14,500 desktops, nearly 54,000 smartphones and 500 tablets. In its data centers, Intel and operates some 185,000 servers and 183 petabytes of storage. Whew.

IT productivity

One digital-transformation effort at Intel involves empowering the IT workforce to work more productively.

To that end, Intel is transitioning to the DevOps and Agile methodologies. The company’s ADOPT team (short for Agile and DevOps Program Transformation) has already trained some 1,500 employees on Agile. More to come, too.

Intel is also developing what it calls a “seamless user workspace.” The idea is to let employees do their work on any device from any location by using cloud-based, integrated solutions. Upgrading to new systems is said to be faster, as well.

For meetings, Intel is adopting its own Intel Unite solution, which lets remote meeting participants share and annotate content and presentations. Intel Unite is now installed in 2,800 of the company’s meeting rooms worldwide, and another 1,200 meeting rooms are scheduled to get the system later this year. The savings have been huge, Intel says. Last year, Unite helped the company save 50,000 hours of meeting time, and this year it could save the company up to 180,000 hours.

Training, diversity, innovation

Training is important to Intel, too. With the IT industry changing so quickly, it’s easy for employees’ skills to fall out of date. So last year the company spent $1.4 million on IT training.

Diversity and innovation are on the agenda, as well. For example, Intel has launched a 3-day program called ROAR (short for Rapid Orientation for Accelerated Results) aimed at helping women and minority members on the IT staff.

To encourage staff innovation, Intel has also formed an IT Patent Council and Innovation Hub. These efforts seem to be working. In the last 5 years, Intel says, its IT employees have filed for more than 600 patents.

Digital transformation on your mind? Check out what Intel is doing.

Download the full report: Accelerating the Pace of Business Through IT Innovation: 2016-2017 Intel IT Annual Performance Report (PDF).


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Blog Category: 
Advanced Technologies