Here’s your solution provider’s summary of some of the latest surveys and reports from the IT industry.
Distributed Denial of Service attacks
The number of breaches per DDoS attack has increased 27% in the last year, finds a survey of over 1,000 executives conducted by Harris Interactive for IT service provider Neustar. Over 90% of brands attacked just once say they suffered the theft of their intellectual property, customer data or financial assets.
Fully 75% of brands surveyed said they’d received multiple DDoS attacks following an initial attack on their network.
Neustar and Harris also found that as a result of a DDoS attack, more than half the brands were infected by a virus; over a third (35%) were infected by malware; and nearly 20% lost customer data.
Chatbots in healthcare
AI-powered chatbots will save healthcare providers $2.8 million this year, but a much larger $3.6 billion globally by 2022, predicts Juniper Research.
The savings come from the way chatbots enable patients to get access to healthcare easily and quickly. Chatbots can also lighten the load for overworked healthcare workers, Juniper points out.
China and other Asian countries will be the biggest adopters of chatbots over the next 5 years, Juniper reckons. It says over half those forecast savings will come in these countries. There, chatbots will mainly be used to direct patients to the appropriate treatments.
In web we trust?
How much do people trust the web? A whole lot, find 2 new surveys.
Nearly 60% of registered U.S. voters turn to online health resources, such as WebMD, instead of calling their primary healthcare provider, finds a survey of more than 2,200 people conducted by Morning Consult for the University of Phoenix.
However, other online healthcare services get much less use, the same survey found. Prescription-filling online services are used by only 26% of survey respondents. Online health records, by 25%. And online appointment-booking services, by only 15%.
Another survey found similar results in online retailing. In this survey, nearly 65% of U.S. bank customers said that online retailers — such as Amazon, Netflix and Zappos — know more about them than their own banks do. This survey was conducted by Harris Poll on behalf of Segmint, a security software provider. It reached more than 2,200 U.S. adults.
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